Shipping policy

Payment

We accept payments online using Visa and MasterCard credit/debit card.

If “Credit Card Online” is selected as the payment methods, then the details on the Customers ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase.

All credit/debit card holders are subject to validation checks & authorization by the card issuer.

If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For ‘first-time’ online customers, we may request that shipping be to the credit card billing address only. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details.

Otherwise, by placing an order, you confirm that you are the person referred to in the billing.

Delivery

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

Order processing takes up to 48 hours

GEORGIA

Average order delivery timeline is two working days within Georgia.

Precise shipping information is crucial to avoid delays.

The delivery is free within Georgia.

Customer is always informed in the case of the delay. Please note, that delays may arise during holidays and sale periods.

WORLDWIDE

All orders will be processed and shipped within 48 hours after receiving the payment.

Precise shipping information is crucial to avoid delays.

We will inform you if the delay occurs. Please note, that delays may arise during holidays and sale periods.

Shipping cost will depend on your country of destination.

Shipping options:

– Delivery via EMS, may take up to 15 working days worldwide.

Once the order has left the warehouse, delivery redirection is not possible.

If you provide an incorrect delivery address and the order is returned to us, or you fail to receive delivery, we will either:

– redeliver the product to the correct address, if provided, subject to payment of additional delivery cost

– refund the value of the product (excluding delivery costs)

You will receive a tracking number by email after processing the order.

Your country's customs duties are not included in the shipping cost. Read more